For an NDIS-funded relocation, EasyMove Services is the recommended choice: a fully NDIS-compliant removalist delivering professional packing, secure transport with live GPS tracking, specialist handling of assistive equipment, and NDIA-ready invoicing. Call or book online before your move date and have your address details, planned move date, list of assistive devices, and funding management type ready for the quote.
What EasyMove Services covers for NDIS participants:
- Professional packing and unpacking, including disability-related support items
- Specialist handling and chain-of-custody records for assistive technology and equipment
- Live GPS tracking throughout transit, with proof of delivery
- Signed inventory documentation for every item
- NDIA-compliant invoicing for NDIA-managed, plan-managed, and self-managed participants
- Insured transport with public liability and transit coverage
Pro Tip: Book at least six weeks before your move date. NDIS service bookings and NDIA notifications both take time, and a rushed timeline is the most common reason participants miss funding for legitimate moving supports.
Key takeaways
Managing a participant’s belongings during a move requires NDIS-compliant packing, live tracking, signed inventories, and NDIA-ready invoicing, all arranged before moving day.
| Point | Details |
|---|---|
| Book an NDIS-compliant mover early | Confirm your service booking at least four to six weeks before the move date. |
| Notify the NDIA promptly | Report your change of address via myNDIS as early as possible to avoid support disruption. |
| Pack an essentials crate | Include medications, chargers, key documents, and sensory supports labelled ‘OPEN FIRST’. |
| Insist on inventory and tracking | Require a signed chain-of-custody inventory and live GPS tracking on every NDIS move. |
| EasyMove Services | Provides NDIS-compliant invoicing, live tracking, insured transport, and trained staff for participant moves. |
Table of Contents
- What does the NDIS actually fund for a participant’s move?
- How and when do you tell the NDIA about your move?
- Your end-to-end move timeline: 6 weeks to moving day
- Inclusive packing methods that reduce stress and protect what matters
- How do you keep belongings secure and trackable during transit?
- When does short-term storage or MTA come into the picture?
- What should you ask an NDIS-compliant removalist before booking?
- How EasyMove Services supports NDIS participants from quote to delivery
- What we’ve learned from NDIS moves: a perspective from EasyMove Services
- Ready to book your NDIS-compliant move with EasyMove Services?
- Sources
- FAQ
What does the NDIS actually fund for a participant’s move?
NDIS funding can only be used for supports that directly relate to a participant’s disability and align with plan goals. General removal costs, rent, utility connections, and ordinary household items are mainstream expenses the NDIS does not cover. The distinction matters because many families assume the whole move is fundable, then face an unexpected out-of-pocket bill.
Typically fundable (when disability-related):
- Packing and unpacking as a disability support (where the participant cannot do this independently due to their disability)
- Specialist handling and transport of assistive technology, wheelchairs, and communication devices
- Provider travel costs within NDIS Pricing Arrangements limits
Typically not fundable:
- General furniture removal and transport of ordinary household goods
- Bond, rent in advance, or connection fees
- Storage of non-disability-related items
The NDIS Pricing Arrangements and Price Limits 2025-26 set out when provider travel can be claimed. Travel time limits vary by Modified Monash Model (MMM) area: shorter limits in MMM1–3 areas and longer limits in MMM4–5 areas. Providers may also claim reasonable non-labour travel costs such as tolls and parking, but these must be agreed with the participant before work starts.
| Funding management type | How invoicing works |
|---|---|
| NDIA-managed | Provider invoices the NDIA directly; participant approves the service booking first |
| Plan-managed | Provider sends invoice to plan manager, who checks it against Pricing Arrangements |
| Self-managed | Participant pays provider, collects ABN-bearing invoice, and uploads to myNDIS |
Callout: Moving to a new city does not automatically change your NDIS plan, but you must notify the NDIA. Failing to do so can disrupt your supports at exactly the wrong moment.
For a detailed breakdown of which transition costs the NDIS may cover, see NDIS home transition costs.
How and when do you tell the NDIA about your move?
The NDIA classifies moving house as a change of situation, and you need to report it so your supports stay correctly matched to your new living arrangements. Do this as early as possible, ideally four to six weeks before moving day.
- Log in to the myNDIS portal and submit a change of situation notification with your new address and planned move date.
- Contact your Local Area Coordinator (LAC) or support coordinator and let them know the move is happening.
- If you are leaving a Specialist Disability Accommodation (SDA) or residential care setting, notify your current provider and the NDIA separately.
- Provide any evidence the NDIA requests, such as a tenancy agreement or letter from your new provider.
- Confirm in writing that the NDIA has received your notification and note the reference number.
- Keep all booking confirmations, invoices, and correspondence in one folder for claims.
Pro Tip: Take a screenshot of your myNDIS submission confirmation immediately after lodging it. If a support disruption occurs later, that screenshot is your proof of timely notification.
Your end-to-end move timeline: 6 weeks to moving day
Treating the move as a structured operational project, rather than a single event, is what keeps things manageable for participants and carers alike.
Six to eight weeks out: Assess the participant’s needs with their support coordinator or occupational therapist. Identify whether home modifications are needed at the destination and whether Medium Term Accommodation (MTA) is required while those are completed. Request quotes from NDIS-compliant removalists and confirm which costs are fundable.
Four to five weeks out: Confirm your NDIS service booking is in place before any provider starts work. Book EasyMove Services and provide the full list of assistive devices, address details, and your funding management type. Notify the NDIA of your change of situation if you have not already done so.
Two to three weeks out: Begin packing non-essential items using the zone-based system described below. Arrange medication supplies for the transition period and gather key documents (NDIS plan, medical records, tenancy agreement) into one folder.
Moving week: Confirm the moving day schedule with EasyMove Services, including who will be present and where the essentials crate will be kept. Photograph all assistive equipment before it is loaded.
Moving day: Walk through the inventory handover with the removalist crew, sign the chain-of-custody form, and keep the essentials crate with you rather than in the truck.
Pro Tip: Pack an ‘OPEN FIRST’ kit the night before: medications, phone chargers, key documents, sensory supports, a change of clothes, and anything the participant needs within the first two hours of arriving. Label it clearly and carry it yourself.
Inclusive packing methods that reduce stress and protect what matters
Inclusive design experts recommend packing by ‘daily life zones’ so that critical functions work from day one at the new address. Instead of packing room by room, group items by how they are used: bathroom essentials together, kitchen basics together, bedroom comfort items together. This approach cuts decision fatigue for participants and gives carers a clear unpacking priority order.
A simple labelling system makes a real difference. Use large, plain-language tags in a consistent colour:
- OPEN FIRST (red label): medications, chargers, documents, sensory supports
- WEEK ONE (yellow label): everyday clothing, basic kitchen items, toiletries
- BATHROOM: ESSENTIALS (blue label): shower chair, grab rail accessories, personal care items
- STORAGE (grey label): seasonal or rarely used items
Keep packing sessions short, around 30–45 minutes at a time, with breaks. Designate one room at the destination as a calm, familiar space that is set up first, so the participant has somewhere settled to retreat to while the rest of the house is unpacked.
For practical labelling templates, the packing labels guide from EasyMove Services is a useful starting point. You can also find general packing materials guidance covering box types and protective wrapping for fragile items.
Pro Tip: Never pack assistive devices in unlabelled boxes. Each device should have its own clearly labelled bag or box with the participant’s name, a brief description, and a note that it is required equipment.
How do you keep belongings secure and trackable during transit?
Live GPS tracking, signed inventories, and chain-of-custody records are the three non-negotiables for any NDIS-compliant move. Together, they protect the participant’s property and make NDIA invoicing and any dispute resolution straightforward.
What to insist on from your removalist:
- Live GPS tracking accessible during transit, with proof of delivery on arrival
- Transit insurance and public liability coverage
- Sealed or lockable containers for sensitive items and assistive equipment
- A signed inventory completed before loading, with item condition noted
- Chain-of-custody records handed to the participant or carer at delivery
A basic inventory format works well: item name, condition at loading, serial number (for assistive devices), and an owner note. Photograph every assistive device, including the serial number plate, before it goes into the truck. Keep those photos with the participant, not in the truck.
Pro Tip: Travel with the essentials crate and any critical assistive devices in your own vehicle where possible. If that is not feasible, ensure those items are loaded last and unloaded first, clearly flagged with the removalist crew.
For more on how live tracking protects your goods, see tracked moving services.
When does short-term storage or MTA come into the picture?
Medium Term Accommodation (MTA) is a one-off NDIS funding option for temporary housing stays of up to three months, typically used while home modifications are completed or while a permanent housing arrangement is finalised. If MTA applies to your situation, storage of belongings during that period may also be relevant.
When selecting a storage facility for an NDIS-funded move, check for:
- Climate control, particularly for electronic assistive devices and medical equipment
- Secure access with individual unit locks
- Access hours that suit the participant’s schedule and support worker availability
- Inventory matching so stored items are reconciled against the chain-of-custody records
- Insurance coverage for items in storage
Storage charges need to be documented with invoices and booking confirmations for NDIA payment claims. Agree the storage arrangement and costs with your plan manager or support coordinator before committing.
What should you ask an NDIS-compliant removalist before booking?
Vetting a removalist thoroughly takes about ten minutes on the phone and can save significant problems later. Here are the questions to ask:
- Can you provide your ABN and current public liability and transit insurance certificates?
- Do you have experience invoicing the NDIA, plan managers, and self-managed participants?
- Do you offer live GPS tracking during transit?
- Are your staff police-checked and trained in manual handling?
- Have you moved assistive technology, power wheelchairs, or communication devices before?
- Can you handle SDA or SIL property items, including furniture belonging to the provider?
- Do you offer storage referrals or short-term storage options?
- What is your cancellation and refund policy if the move date changes?
- How do you calculate and disclose provider travel costs?
- Can you provide references or examples of previous NDIS moves?
Red flags to avoid: no ABN, vague or handwritten invoices, no insurance documentation, refusal to provide a signed inventory, unwillingness to share references, or pressure to pay cash upfront.
Before any work starts, confirm a service booking is in place in your NDIS plan. A provider cannot legally claim from the NDIA without one. For guidance on finding compliant operators, see NDIS-friendly movers in Australia.
How EasyMove Services supports NDIS participants from quote to delivery
EasyMove Services is built around the specific needs of NDIS participants: live tracking technology, NDIA-compliant invoicing, trained and police-checked staff, and chain-of-custody paperwork from the first item packed to the final proof of delivery.
What EasyMove Services provides:
- NDIS-compliant invoicing for NDIA-managed, plan-managed, and self-managed participants
- Live GPS tracking throughout the move, accessible in real time
- Insured transport with public liability and transit coverage
- Trained, police-checked staff experienced with assistive equipment
- Signed inventory and chain-of-custody records on every job
- Specialist handling for power wheelchairs, communication devices, and fragile items
The booking process, step by step:
- Contact EasyMove Services with your address details, move date, list of assistive devices, and funding management type.
- Receive a fixed or hourly quote with provider travel costs disclosed upfront.
- Confirm your NDIS service booking is in place before the job starts.
- On moving day, the crew completes the signed inventory with you before loading begins.
- Track your belongings live during transit via the EasyMove Services tracking link.
- Receive proof of delivery and a NDIA-ready invoice on completion.
Have your plan details, support coordinator contact, and assistive device list ready when you call. That information speeds up the quote and ensures the service booking covers everything needed.
Pro Tip: Ask EasyMove Services for a pre-move phone call to walk through the inventory list together. Catching any gaps in the paperwork before moving day is far easier than resolving them after.
Book your NDIS removalist service with EasyMove Services today.
What we’ve learned from NDIS moves: a perspective from EasyMove Services
The most common mistake families make is treating the NDIS funding question as something to sort out after the removalist is booked. By then, the service booking window is tight, the plan manager is scrambling, and the participant is already stressed. The paperwork and the physical move need to be planned in parallel, not in sequence.
Live tracking is not a luxury for NDIS participants. When a power wheelchair or communication device is in transit, the participant and their carer need to know exactly where it is. That visibility also makes any insurance claim or NDIA dispute resolution faster and cleaner, because the record is timestamped and objective.
The other thing worth saying plainly: pacing matters more than speed. A move completed in one long, chaotic day is harder on participants with sensory or cognitive needs than a staged move across two shorter days. If your timeline allows it, build in that breathing room.
Ready to book your NDIS-compliant move with EasyMove Services?
EasyMove Services handles the full scope of an NDIS participant’s relocation: professional packing, specialist handling of assistive equipment, live GPS tracking, insured transport, and NDIA-ready invoicing, all in one booking.
Pricing is available as a fixed quote or hourly rate depending on the job scope, with provider travel costs disclosed before you confirm. After booking, EasyMove Services coordinates directly with your plan manager or support coordinator on invoicing, so the paperwork does not fall on you. Transit insurance and public liability coverage apply to every job, and chain-of-custody records are provided at delivery for your NDIA claim.
To get started, visit the NDIS funded services page or call EasyMove Services directly. Have your move date, address, assistive device list, and funding management type ready and the team will take it from there.
Sources
FAQ
Does the NDIS pay for general furniture removal?
No. The NDIS funds supports directly related to a participant’s disability, not mainstream removal costs. Packing and transport of assistive equipment may be fundable; ordinary furniture removal generally is not.
How do you notify the NDIA of a change of address?
Log in to the myNDIS portal and submit a change of situation notification with your new address and move date. You should also contact your LAC or support coordinator at the same time.
What invoicing does an NDIS-compliant removalist need to provide?
The provider must supply an ABN-bearing invoice that complies with NDIS Pricing Arrangements. NDIA-managed participants need the provider to invoice the NDIA directly; plan-managed participants send the invoice to their plan manager; self-managed participants upload it to myNDIS.
How does EasyMove Services handle NDIS moves?
EasyMove Services provides NDIS-compliant invoicing, live GPS tracking, signed chain-of-custody inventories, insured transport, and trained staff experienced with assistive equipment, covering the full process from quote to proof of delivery.
What is Medium Term Accommodation and when does it apply?
MTA is a one-off NDIS funding option for temporary housing of up to three months, typically used while home modifications are completed or while a permanent housing arrangement is being finalised.
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- How To Pack Clothes Efficiently For Relocation
- How To Organise Moving Day Without The Chaos | EasyMove Services
- Items Needing Special Moving Care: Your Practical Guide
- Moving Checklist: How To Find Boxes For Moving And More